Refund and Return Policy

At Spacn, operated with full corporate accountability by KIWI STEEL PTY LTD, we place customer satisfaction at the heart of our commercial values. We stand firmly behind the design and manufacturing quality of our inventory. To ensure a premium, risk-free shopping environment for our United States audience, we offer a comprehensive, unambiguous 30-Day Free Return and Refund Policy.

1. Definitive 30-Day Return Eligibility Window

You possess exactly 30 calendar days counting from the official timestamped delivery date recorded by the carrier tracking log to file a return request. If 30 full calendar days have elapsed since the parcel was successfully delivered to your doorstep, we unfortunately cannot offer you a financial refund, item exchange, or store credit voucher.

2. Standard Conditions for a Valid Return Acceptance

To guarantee that your return is approved by our inspection facility, the returned product must satisfy all the following strict structural criteria:

  • The item must be completely unused, unwashed, unaltered, free from superficial marks, odor, pet hair, and in the exact pristine state that you received it.
  • The product must be packed securely inside its original manufacturer packaging, accompanied by all protective inserts, labels, instruction manuals, hangtags, and free accessories intact.
  • You must present an explicit proof of purchase, such as your Spacn order number or the original email checkout confirmation.

3. 100% Free Returns — Absolutely Zero Customer Surcharges

We firmly believe that customers should never bear financial penalties for returns. We maintain a zero-fee structure for all approved returns within the United States:

  • Return Shipping Cost: $0.00. We supply a fully prepaid shipping label via email. You do not pay out-of-pocket for return postage.
  • Restocking Penalties: $0.00. There are zero inventory fees, manual processing charges, or restocking deductibles subtracted from your final refund amount.

4. Step-by-Step Return Authorization Workflow

To initiate a return process smoothly and prevent package misrouting, please execute the following exact procedural steps:

  1. Submit Your Request: Draft an email to our official legal desk at info@spacn.shop. Detail your Spacn Order Number, product name, and include a brief explanation regarding your reason for the return.
  2. Receive Your Prepaid Label: Our customer support desk will evaluate your submission within 24 hours. Upon verification, we will send you a downloadable, prepaid shipping label alongside explicit dropping instructions via email.
  3. Package and Return: Print the prepaid label out, affix it firmly onto the exterior of your return package (ensuring old barcodes are covered), and drop it off at the designated carrier hub location nearest to you. Important Warning: Do not return merchandise back to the fulfillment center address printed on your original shipping box. That is an automated warehouse hub that cannot verify consumer returns, and packages sent there will be lost, voiding your refund. Always utilize our provided prepaid return label.

5. Broken, Defective, or Damaged Consignments

Please review your parcel carefully immediately upon arrival. If an item is arrived damaged, broken during transit, or if you received an incorrect item variation due to a warehouse sorting error, please reach out to us at info@spacn.shop within 48 hours of delivery. Please attach clear photographs of the product defect and external shipping box anomalies. We will review the visual proof instantly and issue a brand-new replacement shipment or process a full 100% refund immediately, without requiring you to return the broken unit.

6. Order Cancellations and Immediate Modifications

If you wish to modify your size/color choice or cancel an order entirely, please contact us within 24 hours of order placement. Once an order enters our automated warehouse handling queue, it cannot be canceled, intercepted, or changed in mid-transit. In this scenario, you must wait to receive the physical package first and then follow our standard 30-day free return procedure.

7. Strict Refund Timeline and Credit Rules (Maximum 10 Days)

Once your returned item arrives physically at our evaluation facility, it will undergo manual inspection within 2 business days to verify compliance with our usage conditions. We will send you an automated email confirming receipt and indicating whether your refund has been formally approved or rejected.

If approved, your financial refund will be instantly authorized and credited directly back to your original payment method within 10 business days. Please be advised that bank institutions, credit card issuers, and digital wallet networks may take an additional 2 to 5 business days to clear funds onto your personal account statement after we officially release them.

8. Full Legal Contact Profile

For any clarifying questions about your financial transactions, refund statuses, or return applications, contact our corporate office directly:

  • E-commerce Entity Name: Spacn
  • Parent Legal Corporation: KIWI STEEL PTY LTD (ABN: 73698124168)
  • Corporate Operational Address: 71-77 South Street, Rydalmere, NSW, 2116, Australia
  • Hotline: +61(485)828470
  • Support Mailbox: info@spacn.shop