Shipping Policy

Thank you for choosing to shop at Spacn. We are committed to delivering your ordered products in a safe, efficient, and transparent manner. This Shipping Policy governs all order fulfillment and logistical transit procedures for items purchased through our website (www.spacn.shop) destined for the United States market.

1. Shipping Destination, Rates, and Pricing Transparency

We focus exclusively on serving retail consumers across the contiguous United States, Alaska, and Hawaii. All logistics transactions are settled in United States Dollars (USD).

  • Standard Shipping Fee: $0.00 ( Free Shipping).
  • Minimum Order Requirement: There is absolutely zero minimum cart threshold. Free shipping is automatically applied to all orders at the checkout line, regardless of item size, weight, or quantity.
  • Hidden Charges: No regional surcharges, handling fees, or unexpected fulfillment penalties will be added during checkout. The price you see on the product page is fully inclusive of delivery costs.

2. Exhaustive Timeline Framework (Handling & Transit)

To prevent any ambiguity and protect your expectations, our fulfillment workflow is clearly divided into two distinct, non-overlapping phases:

  • Daily Order Cut-off Time: 5:00 PM (EST - Eastern Standard Time), Monday through Friday. Orders authorized after 5:00 PM EST on a Friday or during the weekend will be entered into the processing pipeline on the following Monday morning.
  • Order Handling & Processing Time: 1 to 3 Business Days (Monday through Friday). During this window, our fulfillment teams verify payment details, perform strict product quality inspections, secure items in protective retail packaging, generate labels, and hand over parcels to our domestic courier partners.
  • Order Transit & Delivery Time: 7 to 13 Business Days (Monday through Friday). This is the physical time required for carriers to transport the package from our domestic logistics hubs to your designated doorstep in the United States.

Total Cumulative Delivery Expectation: 8 to 16 Business Days from the exact point of checkout completion.

3. Real-Time Shipment Tracking and Logistics Verification

We value peace of mind. Within 24 to 48 hours after your package has physically departed our distribution facility, our automated system will deliver a Shipment Confirmation email directly to your inbox. This message contains your unique carrier tracking identifier number alongside a live hyperlink leading directly to the active tracking portal of our delivery network (including USPS, FedEx, UPS, or DHL SmartMail). Please allow up to 48 hours for the carrier system to refresh and display initial transit updates.

4. Customer Accountability Regarding Delivery Addresses

It remains the absolute responsibility of the customer to supply an error-free, complete, and highly detailed shipping address during checkout—including explicit apartment numbers, suite symbols, building identifiers, and valid zip codes.

If you notice a typographical error or mistake in your shipping details, please notify us immediately via email at info@spacn.shop within 24 hours of purchase. While we will make every physical attempt to intercept and correct the address with our warehouse teams, we are unable to alter details or reroute shipments once a package has been dispatched. Spacn / KIWI STEEL PTY LTD cannot assume legal or financial liability for non-delivery or lost parcels resulting from incorrect addresses provided by the buyer.

5. Delays, Lost Cargo, and Force Majeure Mitigation

While we make every commercial effort to meet our handling and transit timeframes, occasional delays may occur due to factors entirely outside our control—such as severe weather disruptions, national federal holidays, technical system outages at carrier sorting facilities, or unexpected regional logistics bottlenecks.

If your package has not arrived at your address within 20 business days of ordering, please reach out to our support team at info@spacn.shop immediately. We will initiate a formal investigation with the carrier service. If the package is officially declared as "lost in transit," we will either dispatch a brand-new replacement item completely free of charge or process a 100% full refund immediately, depending entirely on your personal preference.

6. Direct Logistics Contact Inquiries

For any direct tracking questions, delivery concerns, or fulfillment assistance, please reference our official entity profile details below:

  • E-commerce Trading Name: Spacn
  • Parent Legal Entity: KIWI STEEL PTY LTD (ABN: 73698124168)
  • Physical Headquarters Address: 71-77 South Street, Rydalmere, NSW, 2116, Australia
  • Support Line: +61(485)828470
  • Dedicated Logistics Email: info@spacn.shop